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The following is a video transcript.
Hi everybody, Randy Macchi here, Chief of Operations and General Counsel for U.S. & Texas LawShield. I wanted to take a brief moment and update you on everything happening here at U.S. & Texas LawShield in light of the COVID-19 pandemic and how it’s impacted our business, particularly with our employees and our members:
Like many of you, we have been intently following the development of this disease as it quickly spreads across the globe. We’ve been in contact with local leaders and medical professionals as we’ve sought guidance and advice, best practices on how we can protect ourselves and our employees and others. And so it’s naturally led to some adjustments in the way that we conduct our day to day business and the way we do certain things around here.
I want to start off by saying though I think that we live in a truly remarkable age of technology.
The things that we are able to do today on devices as small as our cell phones or even our watch is truly unimaginable. It was certainly unimaginable just a few years ago, but it’s allowed us to now adopt some policies and practices as a company such as allowing the overwhelming majority of our employees to work from home, including our member services agents.
For us, this is a remarkable step because what it means is, is that although it’s not necessarily business as usual here in our Houston headquarters, business does continue on uninterrupted.
The most important thing I want all of our members to know is that no matter what happens from schools closing and businesses closing, from mandatory curfews being enacted in different places to any other imaginable or even unimaginable scenario, your protection and coverage as a member is in full force and effect no matter what.
Importantly, access to the 24/7 Attorney-Answered Emergency Hotline remains fully operational and it will, no matter what happens.
You will always have access to an independent program attorney in an emergency. And on top of that, we’re going to continue to work tirelessly to bring you news and updates on everything gun and self-defense law related, particularly as it relates to this pandemic so that you can remain confident and informed.
Of course adjustments in the way we do business on a day to day basis aren’t without their own problems or complications. If you think about it, every person in every place in virtually every industry right now has had to make some adjustments to the way they live their lives and do their work.
Our entire nation is now living under a completely different set of circumstances and in some places even different rules and laws than they were just a week ago. That means each of us will probably have to do something different, be a little more flexible in the way that we do things on a day to day basis. Have a little extra patience and a little extra understanding as we try and play our part responsibly in society.
With that in mind, we wish you the best in terms of health and safety. Be safe, practice healthy habits, but most importantly, rest assured and easy at night knowing we have got your back.
God bless you all and thank you for being part of the U.S. & Texas LawShield family.